How Membership Freezes Work

We understand that sometimes you need to take a break.
We’re happy to offer the option to pause your membership when needed in accordance with our freeze policy.

Freeze Policy

Memberships may be placed on hold once per calendar year for up to one month (one billing cycle).

  • During a freeze, billing and booking access are paused

  • Existing reservations during the freeze period will be released

  • Billing will resume at the end of the freeze, with the cycle adjusted accordingly

  • Freeze requests must be made in advance and cannot be applied retroactively

  • Memberships must be active and in good standing to be eligible

How it Works

When your membership is frozen, your remaining time is simply paused and resumes once your freeze ends. Your membership is not prorated, and no time is lost.

Example:
If your billing date is the 25th and you choose to freeze from August 1–31, your July 25 payment will still go through. Your membership will then pause for the month of August, and your next billing date will shift forward so you still receive your full membership time.

Important details

• Freeze requests must be submitted in advance and cannot be applied retroactively
• Memberships must be active and in good standing to be eligible

A Note from Us

We know that life isn’t always predictable. If something comes up that falls outside of this policy, please reach out. We’ll always do our best to support you.

Freeze FAQ’s

Still have questions?

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  • You can request a freeze at any time, but it must start on or after the current date. We’re unable to apply freezes retroactively.

  • No, freezes are limited to once per calendar year for up to one month total.

  • No, billing is paused during your freeze.

    If your billing date falls before your freeze begins, that charge will still go through as scheduled.

    Example: If your billing date is the 25th and your freeze starts on August 1, your July 25 payment will still be processed. Your membership will then pause for August, and your next billing date will shift forward so you don’t lose any time.

  • You won’t be able to book or attend classes that fall within your freeze dates, and any existing reservations during that time will be automatically released.

    However, you can book classes that take place after your freeze ends, as long as they fall within the standard booking window.

  • No. Because your membership is paused during a freeze, that time doesn’t count toward your initial 3-month commitment. Your timeline will extend so you still receive your full active membership period.

  • No, freezes can begin on any date, they don’t need to align with your billing cycle.